Service status
Provider outage and status pages
Each carrier publishes its own service status page with current outages, scheduled maintenance, and incident reports. We don\u2019t have an internal real-time outage tracker — what we can do is point you to each provider\u2019s official status source.
By provider
Where to check status for each carrier in our lineup
Frontier Service Status
Open status page
Optimum Service Status
Open status page
Ziply Network Status
Open status page
Hawaiian Telcom Support
Open status page
altafiber Network Status
Open status page
EarthLink Support
Open status page
WOW! Service Status
Open status page
DIRECTV Support
Open status page
Kinetic Support
Open status page
BrightSpeed Support
Open status pageBefore you call
What to check before reporting an outage
The fastest path to resolution on most outages is the carrier\u2019s own technical support — they have direct visibility into their network status, outstanding tickets in your area, and the authority to dispatch a technician. We don\u2019t have backend access to provider trouble-ticket systems and we can\u2019t resolve outages on the carrier\u2019s behalf.
That said, before you call: power-cycle your modem and router (unplug for 60 seconds, then power back on), check whether the issue is on Wi-Fi only or also on a wired connection, and check the provider\u2019s status page (linked above) for any acknowledged outages in your area. If you\u2019re getting a billing or service-change question rather than a technical issue, we\u2019re a faster phone call than the carrier\u2019s general support line.
Wavenet Solutions LLC is an independent authorized dealer. Not affiliated with, endorsed by, or sponsored by any internet service provider. All trademarks belong to their respective owners.